Cycle Time KPI

Measuring avg. time between the start and the end of each stage of the process is key to identifying bottlenecks.

Please check below the sample KPI configuration using ‘Time in status’ metric.

Cycle Time KPI Chart

Find below the step-by-step configuration instructions:

Cycle Time KPI Configuration in Performance Objectives

Step 1: Select the data sources you need to analyze. Here you have numerous options to define particular users/groups, projects, issue types etc. For more information, please check Configuration overview page.

Step 2: Select metric ‘Time in status’ with status ‘in progress’.

Metric setup for Cycle Time KPI in Jira

Here you can also use the ‘Time between’ metric, but it may not give the precise picture, especially if reopening issues is common to your process, as it will also calculate the period between any issue being set as resolved and its later reopening.

Step 3: Select Avg calculation and average by ‘Number of Issues’ field.

Step 4: Set ‘Display By’ with ‘Created’ field and choose date granularity ‘by month’.

Step 5: (Optional) Set ‘Group by’ field with ‘Assignee’.

Step 6: Choose vertical orientation of the chart. The height area is not restricted and allows more items to fit better on the x-axis.

Step 7: Switch on Target section and keep the ‘Fixed’ tab selected.

Step 8: Select results to be evaluated per x-axis item. They will be visible on the chart for each available combination of Component & Group.

Step 9: Set Target as negative by setting ‘Exceeding to’: to Bad. Thus, when the achieved result exceeds the target level it will be considered negative and will be colored in red.

Step 10: Set target level value.

Cycle Time KPI Configuration (2) in Performance Objectives

Step 11: Expand the ‘More Settings’ section and enable the ‘Warning threshold’ that colors values above it and below the target level in amber.

Step 12: Expand the ‘More Settings’ section and enable the ‘Custom Target Label’. Set label that will indicate the target is negative, e.g., Fail.

Recording: Please check the following recording with detailed configuration settings.

Cycle Time KPI in Jira - configuration recording.

Alternative approach to achieve this is to use the ‘Time between‘ metric and following this 3 min JIRA configuration will help you to enrich your JIRA data by capturing more date events from the workflows. Analyze it afterwards with the Performance Objectives dashboard gadgets.