• All KPIs
  • Development KPIs
  • Operations KPIs
  • Project Delivery KPIs
  • QA KPIs
Donut chart Requests report by hour of day

Support requests report by time of day
Find out which hours of day are busiest with support tickets in Jira and make better planning for yo...
Defect Removal Efficiency in Jira

Defect Removal Efficiency (DRE)
This is a widely spread KPI adopted by many agile teams. Measure and track it directly on your Jira ...
SLA Breaches - Breached vs met bar chart

SLA Breaches per team, per assignee
Track SLA breaches per team and/or per assignee with Performance Objectives: Charts for Jira app. In...
Time to resolution KPI in Jira

Mean Time to Resolve (MTTR)
Define which events you want to analyze and track the average time to resolve any set of JIra issues...
Track Cycle Time in Jira

Cycle Time KPI
Cycle Time is defined as the time spent working on an issue and is calculated as the time between th...
First Response Time report in Jira

First Response Time (FRT)
Measure and improve your customers satisfaction with the various KPIs you can track in your Jira wit...
Cycles in status

Decrease the number of cycles in a workflow
Use ‘Cycles in Status’ metric in Performance Objectives app to analyze cycles in certain statuse...
Max Issue Age

Max Issue Age KPI
Use Time since metric in Performance Objectives app to track how much time have passed since certain...
Moving Average as Target

Moving Average KPI
Moving Average is available as a target calculation in Performance Objectives app. The feature is pr...
KPi QoQ percent change

PoP % Change KPI
Set PoP (Period over Period) goal as % of Change, compared to previous period. The goal might be set...
Created vs Resolved Report in Jira

Created vs Resolved vs Any Date Field Report
Created vs Resolved report is one of the most used in Jira. In addition to the built-in gadget Creat...
First Contact Resolution FCR

First Contact Resolution (FCR)
The KPI measures the percent of the requests / issues resolved on first interaction with Support tea...
KPI Percent High Severity Defects

% of High Severity Defects KPI
The percent of high severity defects is another good metric to be tracked. It takes ratio between is...
KPI Bugs missed by engineering

Bugs missed by engineering KPI
A good KPI to track using your Jira data is number of defects raised outside the engineering team. M...
KPI Complexity Impact over performance

Complexity vs. Performance KPI
Check the average time of delivering Stories with certain complexity and evaluate their estimation a...
Quarter on Quarter improvement goal

PoP Improvement KPI
Set PoP (Period on Period) goal as % of Total improvement compared to previous period. The example K...
KPI Agile Team Velocity Thumb

Agile Team Velocity KPI
Analyze team velocity in Jira with Performance Objectives app and set Target as % of Moving average ...
Dev KPI: Decrease Time Spent in rework

Time Spent in Rework KPI
Measure and track time spent in rework in Jira with Performance Objectives app and add the report to...
KPI : Personal Velocity

Personal Velocity KPI
Create personal velocity report in Jira and set individual target aligned with capacity, availabilit...
KPI Percent of Total Story Points Thumb

% of Total Story Points KPI
Set a target per individual as percent of total Story Points that a whole team achieves during multi...
QA KPI Puctuality of reported defects

Punctuality of reported defects
Set goal to decrease reported false-positive cases by QA team. Improve QA’s capability of find...
Budget vs Actual chart

Budget vs. Actual
Track reports such as ‘Budget vs. Actual’ for cost of work or any other formula-built co...