Create report and set target for % of requests resolved on first interaction.
Elevate QA and customer satisfaction with Defect Punctuality report in Jira.
Use ‘Time since’ metric to track time since any standard or custom Jira date field.
Explore Story points and time estimates for valuable insights with Performance Objectives app.
Explore % change in Jira’s Period over Period comparison with Performance Objectives app.
Expand Created vs Resolved with other date events with Performance Objectives app.
Create comprehensive reports based on timeframes like day, week, or month. Identify busy periods, plan shift coverage, and enhance support operations. Gain valuable insights and make informed decisions in Jira and Jira Service Management (JSM).
Track the % of High Severity Defects with Performance Objectives in Jira.
Track SLA breaches per team and/or per assignee with Performance Objectives: Charts for Jira app. In this article you will…
Measure and improve your customers satisfaction with the various KPIs you can track in your Jira with Performance Objectives: Charts…