Mean Time to Resolve (MTTR)

Set target as % of average time from ‘Start Progress’ to ‘Resolve’ events to track popular KPI like MTTR.

It is possible to track average time spent between any combination of events and break it down to understand more details regarding duration of each stage reusing same type of configuration as the one given down below.

Check following article with information how to enrich available events with data from the your JIRA workflows steps and capture more KPIs.

KPI Average Time Between Events

KPI Configuration steps utilizing the Performance Trend dashboard gadget for JIRA:

Performance Objectives: KPI Average Time Between Events