Mean Time to Resolve (MTTR)

Set target as % of average time from ‘Start Progress’ to ‘Resolve’ events to track popular KPI like MTTR.

It is possible to track average time spent between any combination of events and break it down to understand more details regarding duration of each stage reusing same type of configuration as the one given down below.

Check following 3 min JIRA configuration that allows you enrich the analyses data by capturing JIRA workflows events and build new KPIs using them.

KPI Average Time Between Events

KPI Configuration steps utilizing the Performance Trend dashboard gadget for JIRA:

KPI MTTR - Mean Time To Resolve
KPI MTTR – Mean Time To Resolve