SLA Metrics

JIRA Service Management metrics for SLA analyses are supported in the ‘Performance Objectives’, ‘Performance Trend’, ‘Multi Metric Trend’ , ‘Multi Metric Combined’ and ‘Circular’ dashboard gadgets.

Following configuration use SLA metrics like ‘Breached (h)’, ‘Elapsed (h), ‘Remaining (h)’, etc. available for each SLA defined in the JIRA Service Management.

Check below recording with the configuration steps:

Following configuration use SLA fields like ‘Is Breached’, ‘Is Paused’ available for each SLA defined in the JIRA Service Management.

Check below recording with the configuration steps:

Following configuration use the SLA metric distribution as dimensions. It might be be set for any of the ‘Display by’, ‘Group by’ or ‘Stacked by’ options.

Check below recording with the configuration steps: