The KPI measures the percent of the requests / issues resolved on first interaction with Support team. There is proved…
The KPI presents the time between issue get raised and the first interaction from support and often is calculated as…
Measuring avg. time between start and end of each stage of the process is key for identifying bottlenecks. Please check…
The percent of high severity defects is another good metric to be tracked. It take ratio between issues with high…
This is widely spread KPI adoped by many agile teams. The formula to measure looks like following: DRE = (A…
A good KPI is to track number of defect raised outside engineering team. Most of them are likely end user…
Set target as % of average time from ‘Start Progress’ to ‘Resolve’ events to track popular KPI like MTTR. It…
Understand on average time of delivering Stories with certain complexity and evaluate their estimation accuracy, requirements quality or developer expertise…
Set & track target as % of improvement of certain metric vs previous period. Example KPI configuration below sets goal…
Target as % of average story points that team completes for period that includes multiple sprints. Configuration steps using Performance…