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Tag: All KPIs

Max Age KPI

December 8, 2020 KPI Advisor

Set the metric to track the time since certain date, e.g. Created, Updated, Resolved, etc., and define target as ‘Max…

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Posted in: Metrics, Operation KPIs, Project Delivery KPIs, Targets Filed under: All KPIs, Operations KPIs, Project Delivery KPIs

PoP % Change KPI

June 12, 2020 KPI Advisor

Set PoP (Period over Period) goal as % of Change, compared to previous period. The goal might be set as…

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Posted in: Operation KPIs, Uncategorized Filed under: All KPIs, Operations KPIs

Created vs. Resolved vs. Any

October 30, 2019 KPI Advisor

Explore correlation of trends of any date events that are stored as fields in the JIRA issues. Build reports like…

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Posted in: Data Segmentation, Operation KPIs Filed under: All KPIs, Operations KPIs

First Contact Resolution (FCR)

September 17, 2019 KPI Advisor
KPI First Contact Resolution FCR

The KPI measures the percent of the requests / issues resolved on first interaction with Support team. There is a…

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Posted in: Operation KPIs Filed under: All KPIs, Operations KPIs

First Response Time (FRT)

September 13, 2019 KPI Advisor
KPI First Response Time (FTR)

The KPI presents the time between an issue is raised and the first interaction from Support, and is often calculated…

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Posted in: Operation KPIs Filed under: All KPIs, Operations KPIs

Cycle Time KPI

September 12, 2019 KPI Advisor
KPI Cycle Time

Measuring avg. time between the start and the end of each stage of the process is key to identifying bottlenecks.…

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Posted in: Data Grouping, Development KPIs, Operation KPIs Filed under: All KPIs, Development KPIs, Operations KPIs, Project Delivery KPIs, QA KPIs

% of High Severity Defects KPI

KPI Advisor
KPI Percent High Severity Defects

The percent of high severity defects is another good metric to be tracked. It takes ratio between issues with high…

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Posted in: Data Segmentation, Development KPIs Filed under: All KPIs, Development KPIs, QA KPIs

Defect Removal Efficiency (DRE)

September 11, 2019 KPI Advisor
KPI Defect Removal Efficiency

This is a widely spread KPI adoped by many agile teams. The formula to measure looks as follows: DRE =…

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Posted in: Data Segmentation, KPI Examples, QA KPIs Filed under: All KPIs, QA KPIs

Bugs missed by engineering KPI

KPI Advisor
KPI Bugs missed by engineering

A good KPI is to track number of defects raised outside the engineering team. Most of them are likely end-user…

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Posted in: KPI Examples, QA KPIs Filed under: All KPIs, QA KPIs

Moving Average KPI

September 5, 2019 KPI Advisor

Use Moving Average as calculated as target from current or other metric. Preview of the config screen: Recording: Please check…

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Posted in: Finance KPIs, Operation KPIs, Performance Objectives, Performance Trend, Project Delivery KPIs Filed under: All KPIs, Development KPIs, Operations KPIs, QA KPIs

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