Set the metric to track the time since certain date, e.g. Created, Updated, Resolved, etc., and define target as ‘Max…
Set PoP (Period over Period) goal as % of Change, compared to previous period. The goal might be set as…
Explore correlation of trends of any date events that are stored as fields in the JIRA issues. Build reports like…
The KPI measures the percent of the requests / issues resolved on first interaction with Support team. There is a…
The KPI presents the time between an issue is raised and the first interaction from Support, and is often calculated…
Measuring avg. time between the start and the end of each stage of the process is key to identifying bottlenecks.…
The percent of high severity defects is another good metric to be tracked. It takes ratio between issues with high…
This is a widely spread KPI adoped by many agile teams. The formula to measure looks as follows: DRE =…
A good KPI is to track number of defects raised outside the engineering team. Most of them are likely end-user…
Use Moving Average as calculated as target from current or other metric. Preview of the config screen: Recording: Please check…