The KPI presents the time between issue get raised and the first interaction from support and often is calculated as…
Measuring avg. time between start and end of each stage of the process is key for identifying bottlenecks. Please check…
Set target as % of average time from ‘Start Progress’ to ‘Resolve’ events to track popular KPI like MTTR. It…
Set objective to decrease time spent in rework . The goal might be defined as follows: “Max 15% of time…