Performance Objectives: Charts for Jira app empowers you to generate tailored support requests reports that perfectly align with your specific requirements. With this app, you can create comprehensive reports based on various timeframes, such as by time of day, day of the week, or week of the month. These reports enable you to identify the busiest periods for support tickets, allowing you to plan shift coverage effectively and enhance your overall support operations. Whether it’s analyzing support ticket data in Jira or focusing on support tickets in Jira Service Management (JSM), this app equips you with the tools to gain valuable insights and make informed decisions.
Track SLA breaches per team and/or per assignee with Performance Objectives: Charts for Jira app. In this article you will…
Define which events you want to analyze and track the average time to resolve any set of JIra issues for…
Cycle Time is defined as the time spent working on an issue and is calculated as the time between the…
Measure and improve your customers satisfaction with the various KPIs you can track in your Jira with Performance Objectives: Charts…
The ‘Cycles in Status’ metric, available in the Performance Objectives: Charts for Jira app, is a powerful tool that enhances…
KPIs, or Key Performance Indicators, are essential metrics used to measure and evaluate business performance. By tracking specific KPIs, businesses…
The Performance Objectives: Charts for Jira app provides a distinctive and valuable feature called Moving Average, which can serve as…
Set PoP (Period over Period) goal as % of Change, compared to previous period. The goal might be set as…
Created vs Resolved report is one of the most used in Jira. In addition to the built-in gadget Created vs…