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Tag: Operations KPIs

Bounce Back Rate

August 23, 2024 KPI Advisor
BounceBackRate KPI thumb

Bounce Back Rate: Why It Matters In agile project management, the Bounce Back Rate is a vital key performance indicator…

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Posted in: KPI Reports Filed under: All KPIs, Operations KPIs, Project Delivery KPIs

Cycle Time KPI

February 21, 2024 KPI Advisor
CycleTime KPI JiraDashboard thumb

Cycle Time is defined as the time spent working on an issue and is calculated as the time between the…

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Posted in: KPI Reports Filed under: All KPIs, Development KPIs, Operations KPIs, Project Delivery KPIs, QA KPIs

Mean Time to Resolve (MTTR)

December 19, 2023 KPI Advisor
MTTR Jira report

Enhance SLA metrics by calculating mean time to resolve issues using Performance Objectives app.

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Posted in: KPI Reports Filed under: All KPIs, Operations KPIs, Project Delivery KPIs

First Response Time (FRT) KPI

December 1, 2023 KPI Advisor
FRT Thumb

If you operate within a support center or help desk, monitoring the Time to First Response is crucial for evaluating…

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Posted in: KPI Reports Filed under: All KPIs, Operations KPIs

First Contact Resolution

November 26, 2023 KPI Advisor
FCR Issues thumb

Create report and set target for % of requests resolved on first interaction.

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Posted in: KPI Reports Filed under: All KPIs, Operations KPIs

Max Issue Age KPI

November 9, 2023 KPI Advisor
Max Issue Age KPI Jira thumb

Use ‘Time since’ metric to track time since any standard or custom Jira date field.

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Posted in: KPI Reports Filed under: All KPIs, Operations KPIs, Project Delivery KPIs

Decrease the Number of Cycles

August 21, 2023 KPI Advisor
Decrease Cycles in Status KPI Jira thumb 2

Gain insights via Status Count analysis for enhanced team performance.

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Posted in: KPI Reports Filed under: All KPIs, Operations KPIs

Support requests report by time of day

August 3, 2023 KPI Advisor
Support tickets heatmap thumb dark

Create comprehensive reports based on timeframes like day, week, or month. Identify busy periods, plan shift coverage, and enhance support operations. Gain valuable insights and make informed decisions in Jira and Jira Service Management (JSM).

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Posted in: KPI Reports Filed under: All KPIs, Operations KPIs

Tracking SLA Breaches in Jira Service Management

July 30, 2023 KPI Advisor
SLA Breaches thumb light 1

In this guide, we present various configurations to effectively track and visualize SLA breaches on your Jira Service Management dashboard.…

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Posted in: KPI Reports Filed under: All KPIs, Operations KPIs

Dynamic goal-setting with MA

June 12, 2023 KPI Advisor
Moving Average as Target KPI thumb dark

Set dynamic targets using Moving Average as a percentage with Performance Objectives app.

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Posted in: KPI Reports Filed under: All KPIs, Development KPIs, Operations KPIs, QA KPIs

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