Set PoP (Period on Period) goal as % of Change compared to previous period. The goal might be set as…
The option “Range Date” in display by allows side by side comparison of different type of date events and build…
The KPI measures the percent of the requests / issues resolved on first interaction with Support team. There is proved…
The KPI presents the time between issue get raised and the first interaction from support and often is calculated as…
Measuring avg. time between start and end of each stage of the process is key for identifying bottlenecks. Please check…
Set target as % of average time from ‘Start Progress’ to ‘Resolve’ events to track popular KPI like MTTR. It…