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Tag: Operations KPIs

Max Age KPI

December 8, 2020 KPI Advisor

Set the metric to track the time since certain date, e.g. Created, Updated, Resolved, etc., and define target as ‘Max…

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Posted in: Metrics, Operation KPIs, Project Delivery KPIs, Targets Filed under: All KPIs, Operations KPIs, Project Delivery KPIs

PoP % Change KPI

June 12, 2020 KPI Advisor

Set PoP (Period over Period) goal as % of Change, compared to previous period. The goal might be set as…

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Posted in: Operation KPIs, Uncategorized Filed under: All KPIs, Operations KPIs

Created vs. Resolved vs. Any

October 30, 2019 KPI Advisor

Explore correlation of trends of any date events that are stored as fields in the JIRA issues. Build reports like…

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Posted in: Data Segmentation, Operation KPIs Filed under: All KPIs, Operations KPIs

First Contact Resolution (FCR)

September 17, 2019 KPI Advisor
KPI First Contact Resolution FCR

The KPI measures the percent of the requests / issues resolved on first interaction with Support team. There is a…

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Posted in: Operation KPIs Filed under: All KPIs, Operations KPIs

First Response Time (FRT)

September 13, 2019 KPI Advisor
KPI First Response Time (FTR)

The KPI presents the time between an issue is raised and the first interaction from Support, and is often calculated…

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Posted in: Operation KPIs Filed under: All KPIs, Operations KPIs

Cycle Time KPI

September 12, 2019 KPI Advisor
KPI Cycle Time

Measuring avg. time between the start and the end of each stage of the process is key to identifying bottlenecks.…

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Posted in: Data Grouping, Development KPIs, Operation KPIs Filed under: All KPIs, Development KPIs, Operations KPIs, Project Delivery KPIs, QA KPIs

Moving Average KPI

September 5, 2019 KPI Advisor

Use Moving Average as calculated as target from current or other metric. Preview of the config screen: Recording: Please check…

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Posted in: Finance KPIs, Operation KPIs, Performance Objectives, Performance Trend, Project Delivery KPIs Filed under: All KPIs, Development KPIs, Operations KPIs, QA KPIs

Mean Time to Resolve (MTTR)

August 21, 2019 KPI Advisor
KPI Mean time to resolve (MTTR)

Set target as % of average time from ‘Start Progress’ to ‘Resolve’ events and track popular KPI like Mean Time…

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Posted in: Project Delivery KPIs Filed under: All KPIs, Operations KPIs, Project Delivery KPIs

Budget vs. Actual

July 4, 2019 KPI Advisor

Track reports such as ‘Budget vs. actual’ for cost of work or any other formula built cost calculation segmented by…

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Posted in: Finance KPIs, Metrics, Operation KPIs, Performance Trend, Project Delivery KPIs, Targets Filed under: All KPIs, Operations KPIs, Project Delivery KPIs
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