Gain insights via Status Count analysis for enhanced team performance.
Cycle Time is defined as the time spent working on an issue and is calculated as the time between the…
Enhance SLA metrics by calculating mean time to resolve issues using Performance Objectives app.
Create report and set target for % of requests resolved on first interaction.
Use ‘Time since’ metric to track time since any standard or custom Jira date field.
Explore % change in Jira’s Period over Period comparison with Performance Objectives app.
Expand Created vs Resolved with other date events with Performance Objectives app.
Create comprehensive reports based on timeframes like day, week, or month. Identify busy periods, plan shift coverage, and enhance support operations. Gain valuable insights and make informed decisions in Jira and Jira Service Management (JSM).
Track SLA breaches per team and/or per assignee with Performance Objectives: Charts for Jira app. In this article you will…
Measure and improve your customers satisfaction with the various KPIs you can track in your Jira with Performance Objectives: Charts…