Set the metric to track the time since certain date, e.g. Created, Updated, Resolved, etc., and define target as ‘Max…
Set PoP (Period over Period) goal as % of Change, compared to previous period. The goal might be set as…
Explore correlation of trends of any date events that are stored as fields in the JIRA issues. Build reports like…
The KPI measures the percent of the requests / issues resolved on first interaction with Support team. There is a…
The KPI presents the time between an issue is raised and the first interaction from Support, and is often calculated…
Measuring avg. time between the start and the end of each stage of the process is key to identifying bottlenecks.…
Use Moving Average as calculated as target from current or other metric. Preview of the config screen: Recording: Please check…
Set target as % of average time from ‘Start Progress’ to ‘Resolve’ events and track popular KPI like Mean Time…
Track reports such as ‘Budget vs. actual’ for cost of work or any other formula built cost calculation segmented by…