Find out which hours of day are busiest with support tickets and make better planning for your shift coverage. Create…
This is a widely spread KPI adopted by many agile teams. Measure and track it directly on your Jira dashboard…
Track SLA breaches per team and/or per assignee with Performance Objectives: Charts for Jira app. In this article you will…
Define which events you want to analyze and track the average time to resolve any set of JIra issues for…
Cycle Time is defined as the time spent working on an issue and is calculated as the time between the…
Measure and improve your customers satisfaction with the various KPIs you can track in your Jira with Performance Objectives: Charts…
Use ‘Cycles in Status’ metric in Performance Objectives app to analyze cycles in certain statuses of your workflow. There are…
Set PoP (Period over Period) goal as % of Change, compared to previous period. The goal might be set as…
The KPI measures the percent of the requests / issues resolved on first interaction with Support team. There is a…
The percent of high severity defects is another good metric to be tracked. It takes ratio between issues with high…