Set goal to decrease reported false-positive cases by QA team. Improve QA capability of finding and describing stable reproduce patterns .
The KPI might be defined as follows: “Max 5% of total Bugs reported by QA team might be false-positives. Issues closed with resolution e.g. ‘Not a defect’ , ‘Duplicate’ or ‘Can not reproduce’, etc“.
- KPI overview using Performance Trend dashboard gadget and step by step configuration of the goal.
- The same KPI configured using Performance Objectives but for the granularity of the ‘Display by’ > ‘Created’ field is selected ‘Quarter’ and is stacked by ‘Resolution’.