SLA Metrics

Enhance your SLA reporting with Performance Objectives: Charts for Jira app.

Jira Service Management metrics for SLA analyses are supported in the ‘Performance Objectives’, ‘Performance Trend’, ‘Multi Metric Trend’, ‘Multi Metric Combined’ and ‘Circular’ dashboard gadgets.

SLA Metrics for Jira Service Management

The following configuration uses SLA metrics like ‘Breached (h)’, ‘Elapsed (h), ‘Remaining (h)’, etc., available for each SLA defined in Jira Service Management.

SLA metrics for reporting in Jira Service Management

Check below the recording with the configuration steps:

SLA Report configuration recording

The following configuration uses SLA fields like ‘Is Breached’, ‘Is Paused’ available for each SLA defined in Jira Service Management.

SLA Reporting - group by SLA fields with Performance Objectives app - settings

Check below the recording with the configuration steps:

SLA Metrics: Met vs Breached report - video recording

The next configuration uses the SLA metric distribution as dimensions. It may be set for any of the ‘Display by’, ‘Group by’ or ‘Stacked by’ options.

Use SLA Metric distribution as dimensions - settings

Check below the recording with the configuration steps:

Use SLA Metric distribution as dimensions - settings

Explore our content for more information and ideas on SLA Reporting in Jira Service Management with Performance Objectives app (when applicable, we offer alternative approaches for reporting on similar metrics in Jira Work Management and Jira Software projects):

If you need further help with configuring your reports and KPIs, please reach out to our Support Team.