SLA Metrics

Enhance your SLA reporting in Jira with Performance Objectives: Charts for Jira app.

Jira Service Management metrics for SLA analyses are supported in the ‘Performance Objectives’, ‘Performance Trend’, ‘Multi Metric Trend’, ‘Multi Metric Combined’ and ‘Circular’ dashboard gadgets.

The following configuration uses SLA metrics like ‘Breached (h)’, ‘Elapsed (h), ‘Remaining (h)’, etc., available for each SLA defined in Jira Service Management.

Check below the recording with the configuration steps:

The following configuration uses SLA fields like ‘Is Breached’, ‘Is Paused’ available for each SLA defined in Jira Service Management.

Check below the recording with the configuration steps:

The next configuration uses the SLA metric distribution as dimensions. It may be set for any of the ‘Display by’, ‘Group by’ or ‘Stacked by’ options.

Check below the recording with the configuration steps:

Explore our content for more information and ideas on SLA Reporting in Jira Service Management with Performance Objectives app (when applicable, we offer alternative approaches for reporting on similar metrics in Jira Work Management and Jira Software projects):

• create Breached vs Met report (SLA Breaches per team, per assignee, by issue type, by priority, etc.)
• track Mean Time to Resolve KPI (Time to Resolution Report)
• track First Response Time (Time to First Response Report)

If you need further help with configuring your reports and KPIs, please reach out to our Support Team.