Track the number of cycles or how many times JIRA issue get assigned to one or any of multiple users. Break down the metric by assignee history or status history, and understand more about the back and forth cases that slow down the issue resolution. Set goals for particular users or a group of users, such as ‘First Contact Resolution’ or ‘Max 2 cycles on avg. per issue in an assignee ‘.
Please find below an example using ‘Circular chart’ gadget.
Please find the configuration steps below:
Step 1: Add data source. Filter out the JIRA issues that need to be analyzed.
Step 2: Select ‘Cycles in assignee’ metric. Find and add the users who will be counted when an issue was assigned to any of them as given on the picture below:
Step 3: Select Assignee (history) for ‘Level 1’. The field shows the cycles by the user to which issues were assigned over time and becomes available after ‘Cycles in assignee’ metric selection.
Step 4: Select ‘Donut’ chart type.
Step 5: Choose ‘Stack by’ criteria as needed. On the picture above ‘Issue type’ is selected.
Other new fields options that are available after ‘Cycles in assignee’ metric selection are:
- Status (history) – field shows the cycles by the status to which issues were transitioned over time.
- Status change date – show the metric by the historic moment of status change . That breaks down the cycles in assignee by status and helps identifying patterns in the metric movement over time.
- Assignee change date – shows the metric by the historic moment of assignee change . It allows to build “Cumulative Flow” diagram by cycles in assignee.
- First date in assignee / Last date in assignee – are date fields that in addition might be used in ‘Time between’ , ‘Time since’ metrics. Like given in ‘Time in assignee’ article.
The Cycles in assignee metric is available in dashboard gadgets “Performance objectives”, “Performance trend”, “Multi metric combined”, “Multi metric trend”, and “Circular chart”. It might be used when setting a Target or parameter in the Formula metric.