Track the elapsed time in one or multiple assignees. Break down the metric based on assignee history or status history and identify bottlenecks in the workflow. Set goals for a particular user or a group of users such as “Decrease unassigned time of support issues’ , ‘Max 2h in assignee for Critical support requests’.
Please find below an example using ‘Performance objectives’ gadget.
Please check the configuration steps below:
Step 1: Add data source. Filter issues that are going to be analyzed by the gadget.
Step 2: Edit current metric and select metric ‘Time in assignee’ from the popup window. Select the user or users whose timings need to be included as shown on the screen below. Please note that ‘Unassigned’ is also an existing option that may be selected.
Step 3: Select Assignee (history) for ‘Display by’. It is a field that becomes available once ‘Time in assignee’ metric is selected. The field breaks the metric by user to whom issues were assigned over time.
Step 4: Select ‘Stack by’ criteria if needed like Components in the example above.
Other new fields options that are available upon Time in assignee metric selection are:
- Status (history) – shows the metric by the status to which issues were transitioned over time.
- Status change date – shows the time in assignee by the historic moment of status change. That allows you to break down the time in assignee by status and identify any patterns in the metric movement over time.
- Assignee change date – shows the time in assignee by the historic moment of assignee change. That allows you to build “Cumulative Flow” diagram by assignee.
- First date in assignee / Last date in assignee fields in addition may be used in the configuration of ‘Time between’, ‘Time since’ metrics, as given in the picture below:
Step 1: Select ‘Time between’ or ‘Time since’ metric in the metric pop-up.
Step 2: Check options for ‘From date’ and find the available ‘First date in assignee’ and ‘Last date in assignee’ option. Once selected you may specify the one or multiple users to whom issues were assigned. In case of multiple users the date when the issue was assigned to any of the users in the list is taken.
Step 3 Check options for ‘To date’ and select ‘First date in assignee’ or ‘Last date in assignee’ option if needed.
The Time in assignee metric is available in dashboard gadgets “Performance objectives”, “Performance trend”, “Multi metric combined”, “Multi metric trend”, and “Circular chart”. It may be used when setting a Target or a parameter in the Formula metric.