Track the elapsed time in one or multiple statuses. Break down the metric based on status history or assignee history and identify bottlenecks in the workflow. Set goals aligned such as ‘Decrease time in status ‘Waiting for Support’, or ‘Review’.
Please find below an example using the ‘Performance Trend’ gadget.
Step 1: Add data source. Filter out the issues that need to be analyzed.
Step 2: Select metric ‘Time in status’ and check the other options on your preference. Select one or multiple statuses whose timing should be counted in the metric as given on the picture below:
Step 3: Switch to area mode which is better suited to present cumulative flow diagram.
Step 4: Select ‘Status change date‘ For ‘Display by’ which becomes available after ‘Time in status’ metric is selected. It breaks down the metric by the historic moment of status change. That allows you to build a “Cumulative Flow” diagram.
Other new fields options that become available after ‘Time in status’ metric selection are:
- Assignee (history) – field shows the metric by the user to whom issues were assigned over time.
- Status (history) – field shows the metric by the status to which issues were transitioned over time.
- Assignee change date – shows the metric by the historic moment of assignee change. That allows you to break down the time in status by assignee and identify bottleneck or top contributors.
- First date in status / Last date in status – are date fields that in addition may be used in ‘Time between’, ‘Time since’ metrics as given on the screen below. In Step 1 metric ‘Time between’ is selected in the metric popup window and in Step 2 ‘First date in status’ for ‘From date’ is selected. Once selected, you may find and add one or multiple statuses. In case of multiple statuses, as given below, the first date when issue is transitioned to any of the statuses in the list is taken.
Another good option to show the ‘Time in status’ is by setting ‘Group by’ to ‘Status (history)’ as given in ‘Step 1’ and selecting ‘Cumulative’ mode in Step 2, shown on picture below.
The chart then will show the accumulated time by status for the reported period, as given below:
The Time in status metric is available in the following dashboard gadgets: “Performance Objectives”, “Performance Trend”, “Multi Metric Combined”, “Multi Metric Trend”, and “Circular Chart”. It can be used when setting a Target or a parameter in the Formula metric.
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