- All KPIs
- Development KPIs
- Operations KPIs
- Project Delivery KPIs
- QA KPIs

Punctuality of reported defects
Set goal to decrease reported false-positive cases by QA team. Improve QA capability of finding and ...

PoP Improvement KPI
Set PoP (Period on Period) goal as % of Total improvement compared to previous period. The example K...

PoP % Change KPI
Set PoP (Period over Period) goal as % of Change, compared to previous period. The goal might be set...

Personal Velocity KPI
Set individual target aligned with capacity, availability, seniority of a certain developer and trac...

Moving Average KPI
Use Moving Average as calculated as target from current or other metric. Preview of the config scree...

Mean Time to Resolve (MTTR)
Set target as % of average time from ‘Start Progress’ to ‘Resolve’ events an...

Max Age KPI
Set the metric to track the time since certain date, e.g. Created, Updated, Resolved, etc., and defi...

First Response Time (FRT)
The KPI presents the time between an issue is raised and the first interaction from Support, and is ...

First Contact Resolution (FCR)
The KPI measures the percent of the requests / issues resolved on first interaction with Support tea...

Defect Removal Efficiency (DRE)
This is a widely spread KPI adoped by many agile teams. The formula to measure looks as follows: DRE...

Decrease time spent in rework KPI
Set objective to decrease time spent in rework. The goal might be defined as follows: “Max 15%...

Decrease back-and-forth
Decreasing the number of cycles in a workflow by setting KPI which tracks the number of times an iss...

Cycle Time KPI
Measuring avg. time between the start and the end of each stage of the process is key to identifying...

Created vs. Resolved vs. Any
Explore correlation of trends of any date events that are stored as fields in the JIRA issues. Build...

Complexity vs. Performance KPI
Check the average time of delivering Stories with certain complexity and evaluate their estimation a...

Bugs missed by engineering KPI
A good KPI is to track number of defects raised outside the engineering team. Most of them are likel...

Budget vs. Actual
Track reports such as ‘Budget vs. actual’ for cost of work or any other formula built co...

Agile Team Velocity KPI
Target as % of moving average (MA) of Story Points that a team completes for a multiple sprints peri...

% of Total Story Points KPI
Set a goal as percent of total Story Points of that whole team achieve during multiple Sprints. As s...

% of High Severity Defects KPI
The percent of high severity defects is another good metric to be tracked. It takes ratio between is...